Skillsoft will be conducting a series of infrastructure upgrades in the next few months, which will require downtime, scheduled for Saturday, March 14, 2020: 7:00 am ET to 7:00 pm ET.

Return Policy

At Kaplan IT Training, we are here to support you every step of the way, even through challenging times. Whether you face circumstances that interfere with your preparation, have changed your mind about your study plans, or have not seen the success you expected on your exams, we are here to help. We offer refunds and exchanges for any accidental purchases or schedule changes.

Kaplan IT Training will accept for refund up to 30 days from the date of purchase of any 180-Day Exam Preparation (Online + Download) or Practice Lab products. No exchanges or refunds will be granted for any other products purchased for delivery via electronic download, except under the terms and conditions of Kaplan IT Training's Pass Guarantee. Our 30-Day Assessment (Online Only) are not eligible for refunds. Our professional education online courses are available for refunds within 5 business days from purchase. A 10% cancellation fee applies.

Exchange Policy

Kaplan IT Training will accept products for exchange up to 60 days from the date of purchase if their access has not already expired. No exchanges will be accepted for products purchased for delivery via electronic download or certification vouchers. The customer is responsible for any difference in retail price.

Terms and Conditions

Kaplan does not offer refunds or exchanges if you have completed your study plan and/or passed the associated certification exam. Exchanges and refunds do not apply to subscriptions, eLearning, eBooks, Office 2010, 2013, or 2016 products, or test voucher purchases.

A cancellation fee of 10% is applicable to all returns. The customer is responsible for all shipping and handling charges.

Return a Product

Please contact our student support team at 877.792.4441 or email