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IT Certification Frequently Asked Questions

About Us

  • Who is Kaplan IT Training?
    Kaplan IT Training, formerly Transcender, has taken great pride in providing the most current test preparation for IT professionals for over 25 years. We have been dedicated to helping IT professionals and educators strengthen technical job skills by preparing them for tough certification examinations with the highest quality learning and exam preparation products.
  • What's new with Kaplan IT Training?
    Kaplan IT Training, formerly Transcender, has the same top-of-the-line content, but we now have a more user-friendly website and Learning Management System (LMS) to ensure your exam preparation goes as smoothly as possible. Our products include either 30-day or 180-day online access, along with select products that offer eLearning or Practice Lab options.
  • Tech Support Availability
    Monday–Thursday, 8:00 am - 10:00 pm ET, and Friday, 8:00 am - 9:00 pm ET.
    After-hours support is available by submitting a Support Contact Request.

Accessing Your Courses

Testing Center Locations

  • Where can I find a testing center?*

    Pearson VUE
    Exams offered for Adobe, Cisco, CompTIA, Axelos, GIAC, ITIL, (ISC)², Juniper, Logical Operations, LPI, Microsoft, Oracle, VMware
    Find a testing center here


    Exams offered for EC-Council and PMI

    Find a testing center here



    Exams offered for Adobe and Microsoft

    Find a testing center here


    Exams offered for Amazon and ISACA
    Find a testing center here

    *For information regarding testing center locations, exam objectives, and pending retirement, please confirm with the vendor. Examples of vendors are Adobe, Cisco, CompTIA, Microsoft, etc. This information is subject to change. Kaplan IT Training makes every effort to make sure this information is current and accurate, however, Kaplan IT Training shall not be held responsible for inaccuracies contained herein.