IT Certification Frequently Asked Questions

Kaplan IT Training, formerly Transcender, has taken great pride in providing the most current test preparation for IT professionals for over 25 years. We have been dedicated to helping IT professionals and educators strengthen technical job skills by preparing them for tough certification examinations with the highest quality learning and exam preparation products.

Kaplan IT Training, formerly Transcender, has the same top-of-the-line content, but we now have a more user-friendly website and Learning Management System (LMS) to ensure your exam preparation goes as smoothly as possible. Our products include either 30-day or 180-day online access, along with select products that offer eLearning or Practice Lab options.

Monday–Thursday, 8:00 am - 10:00 pm ET, and Friday, 8:00 am - 9:00 pm ET.
After-hours support is available by submitting a Support Contact Request.

Kaplan IT Training’s registration system is case sensitive, so please capitalize letters where appropriate and eliminate spaces. Sometimes a space is captured when cutting and pasting, so try typing the username and password.

If you forgot your password, no worries! Visit our Password Recovery page to reset your password. If you do not receive an email in your inbox, please check your spam folder.

If you can't access your course, please contact our Technical Support team by calling 877.792.4441. 

Current system requirements can be found on our Technical Requirements page.

Current technical requirements can be found on our technical requirements page.

Pearson VUE
Exams offered for Adobe, Cisco, CompTIA, Axelos, GIAC, ITIL, (ISC)², Juniper, Logical Operations, LPI, Microsoft, Oracle, VMware
Find a testing center here

Prometric

Exams offered for EC-Council and PMI

Find a testing center here

 

Certiport

Exams offered for Adobe and Microsoft

Find a testing center here

PSI

Exams offered for Amazon and ISACA
Find a testing center here

*For information regarding testing center locations, exam objectives, and pending retirement, please confirm with the vendor. Examples of vendors are Adobe, Cisco, CompTIA, Microsoft, etc. This information is subject to change. Kaplan IT Training makes every effort to make sure this information is current and accurate, however, Kaplan IT Training shall not be held responsible for inaccuracies contained herein.

For retake policies, please refer to the Kaplan IT Training Pass Guarantee.

For refund/return policies, please refer to the Return Policy.

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Please refer to our Extensions page.

Follow these steps to change your password:

1. Login with the username and password supplied to you. Please double-check your spam folder when requesting a password reset.

2. You will be brought to the products page.

3. Scroll down until you see Additional Info on the left menu bar.

4. From the drop-down menu, select My Account.

You can now change your password and click Update Account.