ITILF 2011ITIL® Foundation Certificate in IT Service Management 2011

Candidates for the ITIL® (version 3) Foundation are already working within an organization that has adopted and adapted Information Technology Infrastructure Library (ITIL). This may include but is not limited to, IT professionals, business managers, and business process owners. It is recommended that candidates have an understanding of the ITIL framework and how it may be used within an organization.

This exam measures the following skills*:

  • Service Management as a Practice
  • The ITIL Service Lifecycle
  • Generic Concepts and Definitions
  • Key Principles and Models
  • Selected Processes
  • Selected Functions
  • Selected Roles
  • Technology and Architecture
  • Competence and Training

For more information about the ITIL Foundation exam, visit the Axelos page.

*These exam objectives can change at any time.

ITILF2011 ITIL® Foundation Certificate in IT Service Management Certification Study Package

Kaplan IT Training Certification Packages are based on Kaplan's proven learning strategy of Prepare, Practice, Perform® and are customizable to fit your preferred study method. Study at your own pace, whenever you want, and wherever you are most comfortable. Choose between our 30-Day Assessment and 180-Day Exam Preparation and then add training to refine and master your exam-taking skills and job expertise. Practice with exam-like questions.

30-Day Assessment (Online only)

  • A single set of focused exam-like questions
  • Custom quiz settings to drill down into specific topics
  • Detailed explanations and references
  • Grade as you go or simulate the exam experience
  • Online access only
  • Upgrade to the 180-Day Exam Preparation for only $40

180-Day Exam Preparation (Online + Download)

  • Multiple unique sets of exam-like questions for additional exam experiences
  • Custom quiz settings to drill down into specific topics
  • Detailed explanations and references
  • Grade as you go or simulate the exam experience
  • Performance Tracker to see how your performance stacks up to others
  • Full set of key concepts flashcards to memorize critical information
  • Online access and downloadable and printable quizzes for offline study
  • Study Calendar to optimize your exam study time
  • Student Discussion Board to share study tips
  • InstructorLink™ to contact our IT experts
  • Pass Guarantee to ensure your success

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ITILF2011 ITIL® Foundation Certificate in IT Service Management 2011 eLearning

Kaplan IT Training has partnered with Skillsoft to bring you eLearning courses. eLearning is a self-paced, flexible learning module that helps you master job skills while preparing for your certification. Prepare to conquer even the toughest IT challenges. 

The Skillsoft eLearning ITIL® Foundation Certificate in IT Service Management 2011 course offers hours of online instruction, featuring:
  • A mobile-optimized and Cloud-based platform, so you can access your courses conveniently from a variety of web-enabled devices
  • A clean, intuitive interface designed to support a continuous learning environment
  • Analytics, reporting, and measurement of your progress
  • Self-paced and flexible learning options that fit your individual preferences
  • An affordable, effective way to help you prepare for your certification
  • A full year of online access

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